Dec 01, 2009, 12:38 PM // 12:38 | #1 |
Academy Page
Join Date: Mar 2008
Location: Braşov, Romania
Guild: So Far Away [Away]
Profession: N/Me
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Hacked account?
I suddenly found that my password to Guild Wars is not working. I tried a hundred times to log in, but the same message shows that the account info isn't good.
I asked a friend to help see when I last logged in, and sure enough, apparently someone else logged in when I was sleeping. It is more than clear in this case, that my account has been hacked. My question is this: What can I do to get my account back? I tried to use the ???reset password??? option, but it wouldn't work so easy. I made a NCSoft Master Account, and when I try entering my GW serial codes, it states that they are invalid. What the hell should I do? |
Dec 01, 2009, 01:05 PM // 13:05 | #2 |
Wilds Pathfinder
Join Date: Apr 2006
Location: London
Guild: Better Than Life (BTL)
Profession: R/
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Welcome to the ever growing "I've been hacked club".
The only thing you can do is to open a support ticket: http://www.guildwars.com/support/default.php They will be able to reset your passwords etc, but unfortuntely cannot/will not reinstate any items or gold that may have been stolen from your account. The support process is also rather slow and it may several days before it is sorted. Good luck. |
Dec 01, 2009, 01:30 PM // 13:30 | #3 |
Academy Page
Join Date: Mar 2008
Location: Braşov, Romania
Guild: So Far Away [Away]
Profession: N/Me
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Don't really care about stolen things. I just want the account back. Thanks for the help, really appreciate it. I hope they can sort this thing out.
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Dec 01, 2009, 02:16 PM // 14:16 | #4 |
Keeping DoA Alive
Join Date: Jan 2007
Location: England
Guild: Were In [DoA]
Profession: A/N
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dont tell them its been hacked because they then put a 2 week ban on the account while they investigate.
pretty wank really, youve already been hacked, now they want you to not play for 2 weeks. great idea anet. |
Dec 01, 2009, 02:32 PM // 14:32 | #5 | |
Departed from Tyria
Join Date: May 2007
Guild: Clan Dethryche [dth]
Profession: R/
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Quote:
Yeah, that's such a better idea. |
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Dec 01, 2009, 02:40 PM // 14:40 | #6 | |
Keeping DoA Alive
Join Date: Jan 2007
Location: England
Guild: Were In [DoA]
Profession: A/N
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Quote:
"Don't really care about stolen things. I just want the account back." informing them your account was hacked will automatically suspend it for 2 weeks, thats NOT what he wants. Just tell them youre having problems retriving your password. If they do go into the account has been hacked then nothing you can do really but to wait the 2 weeks. |
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Dec 01, 2009, 02:48 PM // 14:48 | #7 | |
Desert Nomad
Join Date: Jan 2008
Profession: Mo/
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Quote:
It seems the Chinese Gold sellers are on the offense now, Anet told me they had deactivated my account due to known gold sellers accessing it. And I'm thankful for that, as all that was missing was my storage gold.. and my shirt :P I guess all my characters would have been naked and stripped otherwise. In short: * If you got your access keys, email NCSOFT/ANET and tell them what happened and provide them with your keys. * If you don't have the keys, try find out your NCSOFT account. You DEFINITELY have one already, as it was a requirement to make one when you first created your GW account. Just that most people forgot or didn't bother with it after. |
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Dec 01, 2009, 03:26 PM // 15:26 | #8 |
Jungle Guide
Join Date: Jul 2005
Guild: [PIG]
Profession: W/A
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Dec 01, 2009, 03:27 PM // 15:27 | #9 | |
Academy Page
Join Date: Mar 2008
Location: Braşov, Romania
Guild: So Far Away [Away]
Profession: N/Me
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Quote:
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Dec 01, 2009, 03:43 PM // 15:43 | #10 |
Forge Runner
Join Date: Apr 2007
Guild: DMFC
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1. Make sure you got serial keys
2. Inform anet you were hacked and provide serial keys and as much info as possible Anet will investigate and i believe put a ban on the account but they will change the password and details and inform you of the changes via support email and they hand the account back to you. You log in and change details with new login details ( they explain how ) and the account will be usable by you again. I was hacked almost 2yrs ago - i never downloaded anything or visited dodgy sites - its believed another guildie who had me on msn was hacked on msn and had gw in his message title and myself was hacked off his contacts list . He was lucky as only his msn was hacked an he quickly changed his gw details and alas i wasnt as lucky.I lost my hotmail account and gw account - they used to use the email account for new password then screw the hotmail after. I got my account back after a week but only because i was hacked on a friday - all i lost really was my chrs and most of nf campaign. Goodluck with regaining the account - anet can take a while as usual but times i suspect theres a lot of hacked accounts to regain. |
Dec 01, 2009, 04:13 PM // 16:13 | #11 | |
Frost Gate Guardian
Join Date: Jan 2006
Location: California
Guild: TTP
Profession: R/E
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Quote:
Not sure how that works because ANET saw my account was stolen before I did and they locked it. So I had a pittance of stuff left. But my EQ2 and Aion accounts were fine. It's like someone(s) have a huge vendetta against GW or NCSoft. Sorry to hear it. I opened a ticket it's all I could do I would guess they could but they won't restore your account. |
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Dec 01, 2009, 04:35 PM // 16:35 | #12 |
Jungle Guide
Join Date: Oct 2007
Location: the beaster
Guild: the Gold Fish [GOLD]
Profession: W/
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i had the same problem, my account got hacked contacted support on the day it happened and it took them a week to get the account back, after which time all the armour and weapons were gone i feel that if Anet had been more helpful then i wouldn't have lost anything, so dont get ure hopes up on them leaving anything on ure account.
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Dec 01, 2009, 05:11 PM // 17:11 | #13 |
Banned
Join Date: Sep 2007
Location: Undercity
Guild: 泰瑞亚联盟
Profession: E/
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if your guild wars account is tied to your NC master account, you can change the password for GW without knowing your old pass
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Dec 01, 2009, 05:45 PM // 17:45 | #14 |
Desert Nomad
Join Date: Jan 2008
Profession: Mo/
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I actually have Anet to thank for letting me keep all my characters and their items after my account got hijacked. All I lost was 500k gold and my shirt (!), but Anet quickly put a temporary ban on the account because it was used by Chinese gold sellers. If not.. I'd probably have all my characters naked or deleted by now. After I emailed them, they unbanned the account again.
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Dec 01, 2009, 05:49 PM // 17:49 | #15 | |
Academy Page
Join Date: Mar 2008
Location: Braşov, Romania
Guild: So Far Away [Away]
Profession: N/Me
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Quote:
I sent the serials by e-mail and now I'm waiting for further progress. I'm not really getting my hopes up, after all, I don't really care if I have anything left or not. It's just the hack that worries me and pisses me off. Thanks for the support, guys. |
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Dec 01, 2009, 06:37 PM // 18:37 | #16 | |
Desert Nomad
Join Date: Jan 2008
Profession: Mo/
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Quote:
Good luck. |
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Dec 01, 2009, 06:38 PM // 18:38 | #17 | |
Forge Runner
Join Date: Jan 2007
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Quote:
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Dec 01, 2009, 08:06 PM // 20:06 | #18 | |
Wilds Pathfinder
Join Date: Aug 2007
Location: SATown~Tx
Guild: Guild Hopper!
Profession: R/
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Quote:
not anything to do with anet. |
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Dec 01, 2009, 08:26 PM // 20:26 | #19 |
Jungle Guide
Join Date: Dec 2005
Location: Scotland
Guild: Fuzzy Physics Institute
Profession: E/
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I was hacked and got my account back via Support. As far as I'm concerned they did a good job.
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Dec 02, 2009, 03:30 AM // 03:30 | #20 |
Frost Gate Guardian
Join Date: May 2006
Location: New York
Guild: [KrZy]
Profession: Mo/
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My account was hacked as well. All my plat, ectos, sweets, alcohol, party points, gold zcoins, black dyes, summoning stones, and FoW armors were taken. I was able to get my account back with 12 hours, but unfortunately, i don't believe there is a way for them to restore my lost items =(
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